We have grown because of our reputation. We are constantly seeking feedback on our service as we continue to enhance the quality of our care to clients. We like to think that we are different. This is what our clients think about us:
Lisa Morgan was polite, well informed, a very good listener, and explained the whole process very clearly at all times, she is an excellent ambassador for your practice.
Mr C July 2017
Lisa Morgan had the right degree of humanness and professionalism for me. We could be real people together and I felt respectful of her knowledge base. She is very good and I felt she was careful, listened well and not in any way oppressive.
Ms L July 2017
"Lisa provided an efficient, friendly and professional service. Thank you"
Mr and Mrs B July 2017
"Mr Calwell was very pleasant and explained everything very well"
Mr C July 2017
"I was very pleased with Lisa Morgan, who was very professional and efficient at her job. Many thanks to her."
Mr M July 2017
"I would like to congratulate to the lawyer Amie Calder on her excellent work. Legally I am already divorced and all because of her good work and time. I know it was not easy, but she got it. That's why I'm very grateful. A very strong hug and thank you also for your patience and great help because of my difficulty in the language. Thank you for everything."
"Tamsin was very helpful and understanding"
"Lydia, - So many thanks for all that you’ve done; in particular you’ve been accessible, attentive / caring and so efficient"
Mrs S June 2017
"I would recommend Tamsin as she was excellent"
Ms M June 2017
"Thank you Tamsin for believing in me and supporting me in this difficult process. You have been so kind. You are a star."
Ms D June 2017
"Thank you so much Lydia for working all of this out for us! You’ve been amazing and your help is so much appreciated :-)"
Mrs S May 2017
"Staff in all areas were very polite and very helpful"
Ms P May 2017
I don't have your bosses email so if you could pass this on please.
Just a quick email to say thank you for today. Usually court is a very stressful time and position to be in but you made me feel relaxed. You dealt with things brilliantly and made it all very easy. I really feel like you have listened to all my concerns and are really fighting my daughters corner.
With the reports received from cafcass and social services it felt a relief for someone to be really listening and understanding. Though I know there is still a long way to go I really appreciate your efforts so far and the work put in. You have also been very clear of what is ahead and also possible outcomes and although I am still nervous as to what is to come I feel more at ease knowing I have someone that is listening which will make the process less stressful.
If you could pass on my recognition to your bosses about your reassuring and understanding and professional manner I would appreciate it as I'm sure you probably don't get much thanks for doing your job so well.
K May 2017
"Thanks for all your help during the court proceedings. You were polite, patient and professional. Keep up the good work."
Ms J April 2017
“Dear Lydia. Thank you so much for your help and support. We are very grateful. Wishing you a lovely Easter. C, P & G K.”
"Lisa, Thank you very much for handling my case so wonderfully, I have felt supported and in very safe hands. You have been so professional, informative and prompt, at a time when that is exactly what I needed. I really do appreciate it."
"To Liz & Watkins Solicitors. Thank you for such immense hard work and kind support. Your skill and expertise has enabled M this fantastic result. Thank you always. From M & Family."
"Tamsin made a stressful period very straightforward."
Ms M March 2017
I, M and the family are simply overjoyed.
The reassurance and impact this will entitle M to is enormous and I cannot stop thanking you!
"Lisa was very helpful, the staff were very professional and I felt at ease throughout the process."
Mr B March 2017
"We have used your firm several times for conveyancing and you have always been reliable."
Ms N March 2017
Ms E said she would like to thank Amie for all the support she gave her when she applied for a non- molestation injunction. She said it was lovely to come to a firm which wasn’t intimidating as a law firm can sound quite scary to someone that hasn’t really been to one before! Ms E explained that Amie made her feel so comfortable and that she is so happy she made the decision to go ahead with this and now has even more support.
“Tamsin was excellent and I would recommend her”
Ms M March 2017
"Tamsin was fantastic!"
Ms J February 2017
"We will highly recommend your service to others. It was an excellent service, the quality of service and professionalism throughout the case were very high."
Ms Y February 2017
"No way can you improve your service. Lisa Morgan was excellent. Thank you!"
JB February 2017
"Hi Liz - just wanting to say a huge thanks to you, Lydia and Beverly for the session today. You all presented really well, it was very clear, informative and made me feel more confident to pursue things for my son, and to support people I work with. I really appreciated your generosity - with your time and sharing your expertise. Such honesty and clarity is hard to come by in the world of SEN support.
So - thanks!
All the best
"I would definitely recommend Watkins solicitors because of the quality of service and professionalism throughout the case. Liz Smith provided excellent service and we will highly recommend your service to others"
"I found each person with whom I had dealings, to be sensitive and efficient – many thanks Lisa."
Mrs B January 2017
“Beverley, thanks so much for getting C to BS School together with support – that’s amazing! He seems a lot happier and calmer than at mainstream. We have really appreciated your skill and determination!”
Ms P December 2016
Tony, we will definitely recommend you to others because of your excellent service. Thank you.”
Mrs T December 2016
“I have already recommended Tony to others based on the excellent service provided. There was a quick response to the initial enquiry.”
Ms R December 2016
Local, polite and knowledgeable staff. My current needs were definitely catered for by Tony.”
Ms A December 2016
“Lisa was professional and accommodating and the fees were competitive”.
Ms H December 2016
“The service provided by Tony was first class”
Mr B November 2016
“Tony was quick and provided good, clear advice and all was done in a timely manner”
Ms A November 2016
“I was very satisfied with the overall level of service provided by Tony Calwell because Watkins Solicitors is a friendly company and understands people’s needs”
“I was pleased with the service and advice given by Mr Calwell”
Ms A October 2016
“I would recommend Catherine as she was absolutely brilliant. She helped me so much”
Ms F October 2016
“Thank you Amie for all your help with my divorce. Many thanks”
Ms E October 2016
“Dear Liz and Lydia, we just wanted to thank you for all your help and advice. Now J has settled into his new school, he is so happy and like a changed boy! We couldn’t have done it without you!”
Regards Mr & Mrs M October 2016
“Tamsin, thank you very much for what you did for P and I. We are so grateful, we have got our lives back! Certainly we would have no hesitation in recommending you. Best wishes, you’re the best!”
K&P October 2016
“Beth was very professional and empathetic. It was a great comfort having Beth support me throughout all of this! Thanks to Beth for her warmth and compassion”
Mr H September 2016
“Tamsin was super helpful and had greater knowledge than the company legal team on the “other side”.“
Mr C September 2016
“Liz was very professional and knowledgeable and had great integrity and work ethic”.
Mr P August 2016
I wanted to say thank you for your help with preparing my statement and giving me the confidence to go to Court. The Judge found in my favour. Thanks again for your time, I think you went above and beyond what was necessary and I will not hesitate to recommend you to someone else, and of course if I should need advice myself.”August 2016
“Tamsin was excellent. She kept us informed and up to date with what was happening with our case. She was delightful to deal with and professional at all times.”Ms W August 2016
“We found Tony Calwell to be very clear and precise and explained every step in a way we understood.”Mr and Mrs B August 2016
“Tamsin provided prompt, expert advice.”Ms M August 2016
“Mr Calwell provided a good, straight forward service at a competitive price.”
Mr & Mrs R August 2016
“Tamsin provided very prompt and helpful service.”
Mr B August 2016
“Beth’s advice was very clear. Staff are very understanding and compassionate. Very pleased with staff and their attitude and professionalism.”
“I was extremely impressed with the standard of work provided by Tamsin James – perfect!”
Mr S July 2016
“Catherine was always friendly and approachable.”
Ms C July 2016
I hope you don’t mind me dropping you an email in regards to the service received today from your receptionist – Geraldine Codrick.
In my experience of liaising with solicitor firms, it is not often that I receive such an excellent service from front line, so thought it would be good to forward on some positive feedback to yourself and Watkins as a whole.
Geraldine was very polite, able to take the very limited information that I provided, locate the solicitor and was also able to resolve my query within a few minutes. This type of ownership allowed for no time to be wasted and the client to be given an informed choice regarding when they would like their sample collected.
If you can please pass on my thanks to Geraldine it would be appreciated.
Many Thanks L.”
“Thank you Zina for your helpful advice and decisive action. You gave me the courage of my conviction.”
Ms F June 2016
“Zina was absolutely brilliant, the best firm I have ever dealt with. Zina is awesome!”
Ms G June 2016
“Oh Lydia that is such amazing news!! So happy I’m crying!! Can’t begin to thank you enough for all of you hard work and effort regarding G’s case, I will be forever grateful to you for helping us to achieve our goal. 10 years has finally paid off, I’m exhausted!! Having been let down by education through all of her school life I’m hopeful that she can now make a success of college and get the help she needs/deserves. Thank you so so so so much!!! Look forward to receiving the final plan. Thank you for G’s best wishes for college. As much as I hope I don’t have to contact you again after it’s all settled, I appreciate you offering to be there in the future.
We’re one very happy mother and daughter.
Best wishes K and G.”
“Beth was great and I definitely recommend her.”
“I just wanted to take the time to say a big thank you to Zina from my heart for all your help and support! Thank you for being so approachable and understanding and for taking the time to explain everything to me. Thank you so much!”
Ms S May 2016
“I was very happy with the advice given by Beth Kirkland.”
Ms A May 2016
“Seiw Li’s conveyancing services were very good. I cannot suggest anything to improve the service as it was great. I like the way she handled matters.”
“Thanks for all your hard work and excellent service you provided for us and our son. We wouldn’t be where we are without you! Many thanks.”
E Family May 2016
“We have been very pleased with the service and outcome. We will heartily recommend you and Watkins.”
“Tony, I have found your services very good at all appointments kept. Phone calls were all correct and advice given.”
“Tony was good, prompt, efficient, friendly and caring at all times.”
“The solicitor was very polite and understanding. Everything he said was quite explainable.”
“I was extremely satisfied with the service provided by Seiw Li and I have already recommended a colleague. I was given very good advice and service.”
Ms E March 2016
“Dan Langley was very helpful in all matters and made me feel at ease whilst dealing with matters.”
Ms S March 2016
“To Beverley, thank you for helping us out with our case. What a wonderful result! Thanks so much Beverley. L settled into her mini flat yesterday and seemed very happy. Staff were also thrilled to see her back again. It has been everything that we hoped for in an outcome! From L & M.”
“Beth was companionate, empathetic and was able to reign in my babbling and keep the big picture in focus. Many thanks.”
Ms H February 2016
“Brilliant help, listened, well happy with Amie’s help.”
Ms E B February 2016
“Just had positive meeting with my children’s headmaster who is going to pull out all the stops with B School and the LEA to help move everything along. Can’t believe such an amazing turn around in events. So grateful to you for your wisdom. Beverley, you’ve made such a valuable contribution. Not counting chickens just yet but feeling hopeful that the impending disaster of schooling has been averted. Think it has been your advice that has made all the difference. Thank you from the bottom of my heart.”
Mrs G February 2016
“Clarity, competency and reliability. I will definitely recommend.”
Ms D January 2016
“Would recommend you to everyone. You can’t beat the best of the best. Do not hesitate to give my phone number out if anyone wanted advice on how you deal with things (perfect).”
Mr B January 2016
“Good service, helping out, time to sit down and talk things out – extremely satisfied with the service which was provided by Sophie.”
Mr Y January 2016
“Daniel was really helpful, knowledgeable and very easy to talk to. Keep Daniel working for you!”
Mr W January 2016
“There’s not a hope in Hell I could have managed without you. You did my son proud and I owe his future to the time, effort and work you put in. Thank you so so much Liz.”
Ms R January 2016
“A very difficult year for us, I couldn’t have coped or got the result we did without Liz Smith’s professionalism and dedication.”
Ms D January 2016
“Dear Beverley, finally! It has been a long journey but we got there! A big thank you from myself and S for all your guidance and support.”
A, January 2016
“Daniel Langley was a great help, easy to talk to and very pleasant. More like him and you have a great company!”
“Tamsin’s assistance, communication and support were all excellent.”
PH, December 2015
“Tamsin made a difficult situation manageable. I really appreciated her guidance and clear, transparent advice.”
“Tamsin quickly understood our problems and immediately recognised core issues of the case. The result was better than expected and I am certain I would recommend to others.”
Mr N October 2015
“Dear Liz, thank you so much for your invaluable help, advice and support for our son C. You have helped us tremendously in securing the right education for him which will be life changing and life enhancing. We shall remain forever grateful.”
Mr and Mrs H, October 2015
“Our family would not be where they are today without the expertise and specialist knowledge of Liz Smith she is a force to be reasoned with!”
Mr and Mrs H, September 2015
“Dear Beverley, thank you very much for all your help sorting out A’s Statement. We greatly appreciate all your perseverance and professionalism in sorting out the issues. A’s transport starts on Monday and S’s will follow in two years! You made our life a little easier and for that we are truly grateful. Thanks again.”
K and L P, September 2015
“Dear Beverley, thank you for helping us!”
A, September 2015
“Having received my bill for legal fees and costs, I think the service offered was value for money and I will recommend your services to others. Thank you Seiw Li.”
Ms K P, September 2015
“I would highly recommend Watkins Solicitors and personally Zina, she was professional and very understanding and knowledgeable.”
Miss M, September 2015
“Dear Beverley, thank you for your support during this difficult process. You have been kind, patient and hard working. I am aware that times have been difficult and sometimes stressful however, I would like to take this opportunity and thank you for what you have done. I personally do not think anyone could have done a better job and I wish you the best of luck in the future.”
Mrs K, September 2015
“I just wanted to email you to express my sincere thanks and gratitude to Daniel during a stressful case. Daniel was polite, caring, helpful, diplomatic, empathetic and honest during his assistance to John Sinnott. If it weren’t for Daniel and John, I’d possibly be without the love of my life and my son without his Dad. Words cannot express my heartfelt thanks. We, as a family, would like to wish him every success in his career. If he can keep an ounce of his human kindness, he’ll go far I’m sure.”
Mr J, August 2015
“I was very satisfied with the service and the result was better than expected. Thank you Catherine.”
Ms L, July 2015
“I have recommended Liz to friends and colleagues – brilliant outcome, due in part to her work.”
Ms B, May 2015
“I would just like to say that I know I was not the easiest client as I wanted things immediately but looking back, your way of dealing with things and playing the long game proved to be extremely effective. I would like to thank you for the patience, advice and support that you gave during my case. Many thanks.”
Ms S, May 2015
“Catherine always communicated well and kept me up to date at all times. Very friendly and professional.”
Ms A, March 2015
“Beverley – many thanks for your help and support.”
KW, February 2015
“Beverley is a very approachable person; not a ‘stuffy’ solicitor which is important in family matters.”
Ms A, January 2015
“Dear Lisa, thank you for your help in this matter. You really have been very professional and efficient.”
Ms S, January 2015
“Dearest Beverley, thank you so very much for all your help and hard work. Your expertise and patience has been invaluable! In essence, you are a Godsend!!”
HB, January 2015
“Dear Beverley and Team, I would like to thank you for all your help and for the expert advice you gave me. Also for helping me to have the strength to take this on and face it without fear. I was very much out of my depth, having never attended Court before my matters before. Deep gratitude to you!!”
Ms V, December 2014
“I believe Watkins Solicitors sets the bar for professionalism – keep up the good work and thank you.”
Mr J, November 2014
“No improvement of your services are required. Thank you for your upfront approach, much needed and appreciated.”
Mrs R, November 2014
“Watkins Solicitors have been very helpful and supportive – thank you.”
Mr G, October 2014
“Would recommend Watkins Solicitors because we felt totally supported at all times and we never felt our confidence in a good outcome waivered.”
Ms B, October 2014
“To Beverley and Bethan – I would like to thank you both for all your extremely hard work, support and kindness over the last five years!! It has been a long journey and thanks to you both, my children and I are happy and safe! Words cannot describe how much I appreciate it! You worked very hard on this case! Thank you.”
Ms V, October 2014
“The staff are so good and understanding. So pleased with what Kate has done.”
“I feel your service is very good and you take care of your clients. Very friendly and helpful (thanks) – Kate Williams.”
“Kate Williams had excellent client care skills and knowledge.”
“My legal proceedings had to be the most difficult time so far in my life. If it was not for Kate Williams and others at Watkins Solicitors, I would not have survived. They attended my needs in every way possible – thank you! No need for improvement!! You gave us the chance to live our lives, you are perfect just as you are!!”
“Enclosed is the requested completed client satisfaction survey, whilst writing and responding to performance, we would like to personally thank Beth, Tony and Beverley for your help and support over these past years. It has made a massive difference to be able to deal with someone who, whilst being professional and efficient, has also dealt with *** in particular with compassion and empathy. This was greatly appreciated given the circumstances of his health and situation; you did a brilliant job. Wishing you and the team every success and happiness for the future.”
"Dear Julie, Can I take this opportunity to say, thank you with all my heart for all your help and support, you and Liz are simply wonderful. I have had this dream for many years. My aim and goal is to become a barrister. A positive and bright future for me and my son. I promise to recommend you, as you have been so understanding under difficult circumstances. I will be in contact. If I ever need your valuable help and support again, I would not hesitate for a moment. You are very extremely good in what you are doing. I promise to keep in touch.”
“To Liz and everyone at Watkins Solicitors, Thank you so very much for all your hard work, this made all the difference!”
Sarah, Richard, Amy H
“To Beverley, Kate and all at Watkins Solicitors, Thanks so much! For all your support and dedicated hard work. It was very much appreciated, in fact, this card has been a long time coming. All the same, it is from the bottom of my heart, with thanks.”
“To Beverley, Liz and all at Watkins, Alex and I will always be grateful for all the help and support you have given us. You have made the difference! Many thanks.”
Alex and mum
“To Beverley and all at Watkins, I appreciate everything you did for me. Thanks to you and your team. I can now move on.”
“To Beverley and Team, Thank you for all your help over the past many years.”
“To Beverley and Team, I just wanted to express my thanks to you, Zina and Kate for all your help and support and to say I am really grateful for your continued support by holding your case with yourselves. My sincere thanks.”
“To Liz, With enormous thanks for all your help over the last two years. Thank you Jason.”
“To Liz, Thank you so much for what you did for Sam and Luke. We are so, so very grateful.”
“To Beverley and Team, Thank you for all your kind words and support.”
Peggy C and family
“To all at Watkins Solicitors, Thank you for all you have done. We could not have done it without you. Thanks again.”
Roy, Louise, Robert and family
“To Liz and Team, I just wanted to thank you once again for all your help with my daughter, Demi. She has made so much progress in *** School. She has made lots of friends. I just wanted to tell you how much progress she has made. If I did not have the help from you and your team, Demi would have fallen apart because she would have found it hard in mainstream. Now she has a good chance in life. So I want to thank you so much for all your help.”
Mrs D J (Demi’s mum)
“To Beverley and Liz, I wanted to thank you for your hard work and winning the Tribunal for Mitch. He is now in school, we have had a few shaky mornings but on the whole, things are going really well. B School is just a lovely school. He has been picking up b** and having a go, which is unheard of usually. It is lovely to see his smiley face when he gets home and to hear about some things he has done in school. Many thanks again.”
Tracy D and Mitch
“To Liz and Team, Thank you so much for everything you have done for us. Without your hard work, I don’t think we would have had the desired outcome for Kieran. Best wishes.”
Debbie (Kieran’s mum) and family
“To everyone at Watkins Solicitors, Special thanks to all at Watkins Solicitors for success with my divorce case. I felt confident I would win from the first moment I spoke to you Amanda…your straight to the point tactics worked excellently.”
“To Amanda, Thank you for all you have done. Many thanks.”
“To Beverley and Team. Keep on doing the good work that you are doing and I say thank you.”
To Liz and Lydia, thank you so much for all your help and hard work with our case, we would never have won without you. The support we have felt from you both, has been so important at such a difficult time and as with H, once again, to have O in the right school has been worth every penny! We wish you both well for the future.
Mr and Mrs T